Ask Absolute · Heating

Why is my heat pump frozen in winter?

Direct answer

A light frost can be normal before a defrost cycle, but heavy ice that persists may indicate defrost, airflow, refrigerant, sensor or drainage problems.

What this usually means

Do not chip ice from the outdoor coil. Observe whether the unit periodically enters defrost and clears the frost.

Heavy ice, a fan striking ice or declining indoor temperature requires professional evaluation.

What you can safely check

  • Light frost or solid ice
  • Whether defrost clears it
  • Indoor temperature trend
  • Outdoor fan sound
When to call a professional

Call when ice remains through multiple cycles, the home loses heat or equipment makes contact with ice.

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