Dispatcher

Position Summary

You turn incoming demand into a clean board: right tech, right skill, right clock time. When dispatch is tight, techs make money and customers stay. This seat is for someone who thinks in routes and capacity, not “who’s free.”

Mission & Vision

Mission: Make every home more comfortable, and every service decision more confident.

Vision: Raise the standard for HVAC service in the communities we call home.

Core Values: Inspiration · Disciplined · Accountability · Transparency · Aligned · Results Oriented

Objectives

• Build a daily board that keeps techs productive and customers on time
• Book only inside the McDonough and Atlanta service circles
• Match calls to tech skill (repair, IAQ, geothermal, install support)
• Protect same-day and emergency capacity without wrecking the route
• Send techs out with address, system notes, membership status, and parts
• Close unfinished calls, callbacks, and next-day follow-ups
• Hit booked-call and on-time targets every week

Competencies

• Calm when the board is full
• Thinks drive time and tech load, not just open slots
• Short, clear communication with techs and the CSR desk
• Lives in dispatch software
• Flags a broken day early enough to fix it

Education & Experience

• 2+ years dispatching field trades (HVAC preferred)
• Knows Henry, Clayton, Rockdale, and south Metro Atlanta roads
• Strong phone and app communication

Total Rewards

• $20–$26/hr; bonus program in development and not part of pay until launched
• Benefits for qualifying full-time
• Direct line to ownership