Customer Service Representative

Position Summary

You are the first voice of Absolute Best Air. Homeowners call hot, no-cool, or unsure. You take control, book the right appointment, and make them feel they already chose the right company. Diagnose-first service. $89 call waived with repair. No call-center script farm.

Mission & Vision

Mission: Make every home more comfortable, and every service decision more confident.

Vision: Raise the standard for HVAC service in the communities we call home.

Core Values: Inspiration · Disciplined · Accountability · Transparency · Aligned · Results Oriented

Objectives

• Answer inbound fast and book service, maintenance, and estimates
• Qualify symptom, system age, membership, and service-area address
• Offer the $89 call (waived with repair), tune-ups, and ABA Home+ when it fits
• Fill the calendar without overpromising windows
• Capture every Google / LSA / website / callback lead — zero lost calls
• Confirm appointments and cut no-shows
• Ask for the Google review when the job earned it

Competencies

• Warm on the phone, firm on the book
• Types while talking; notes done before the next ring
• Handles upset callers without matching their temperature
• Follows process and still sounds like a person
• Competes on booked calls and memberships

Education & Experience

• 2+ years phones in home services or high-volume support
• HVAC CSR experience preferred
• Reliable, on time, dual-monitor comfortable

Total Rewards

• $16–$22/hr; bonus program in development and not part of compensation until launched
• Benefits for qualifying full-time
• Path into dispatch or office lead